Cancellation:
24 hour notice of cancellation is required to receive a full refund.
If notified less than 24 hours before an event, 50% of the job may be refunded at the discretion of management
No refunds will be given for cancellations due to inclement weather.
* Exceptions – Management reserves the right to make exceptions or allowances to payment and cancellation policies on a case by case basis as deemed necessary. Any and all arrangements must be in writing and signed by the manager authorizing such arrangements.

Reservation Policies:
To Reserve any item(s) a down payment is required. The Required Down Payment is 50% of the rental order or $125, whichever is greater. Any order under $125, payment in full is required at the time of reservation.
A Signature Approved Credit Account may sign the Rental Agreement in Lieu of Down Payment requirements. Credit Accounts must be approved on an individual basis and are notified of their credit account approval/status.
Any customer can receive a rental quote. A quote is valid for 14 days from the date of issue. A quote Does NOT hold or reserve any equipment or time slots. Customer must sign quote and pay associated down payment to confirm the items and create a rental agreement (Reservation) between customer and Lubbock Event Rentals.
All Customers must initial all contract entries and/or agree via electronic signature.
By doing so customer agrees to be bound by the policies and fees associated with the rental order, damages, lost rentals, and replacement costs.

Additional Fees:
The rental agreement fees charged are for “Normal Condition” setups. Additional fees may be charged if the delivery area is not easily accessible and causes additional time to complete the delivery. Charges are applied on a case by case basis. Situations that may result in additional fees include but are not limited to the required use of elevators, stairs, transport over rough terrain and/or rockscaping, and setup locations that are greater than 100 feet of where the delivery vehicle can legally and safely park.

Damaged Equipment:
The damage waiver assessed in the rental agreement will cover ONLY accidental damage resulting from normal use of the equipment. The damage waiver does not cover damages caused by theft, burglary,misuse,abuse, or lost equipment. The cost of lost or damaged equipment due to improper use will be added as an additional cost on the rental contract and must be paid at the time of the return of the equipment.

Retail Purchases:
Lubbock Event Rentals will happily refund the purchase value of any unopened/undamaged retail item purchased in store or in conjunction with any rental purchase. Retail items are returnable for a period of 15 days from the date of purchase/event. No refunds will be granted for special order items or custom made items including but not limited to banners, signs, centerpieces, glassware, linens, or materials. All shipping costs to and from are the sole responsibility of the buyer/purchaser. Lubbock Event Rentals has the right to refuse refund of all or part of the item based on condition of item at time of return.

After-hours fees:
$250 6 pm-9 pm
$500 9 pm-11 pm
$750 after 11 pm
$500 for Sundays

Customers have flexibility with a two-hour delivery time window; however, an exact-time delivery request will have a delivery fee of $125.

$150 for delivery for anything higher than a 20x20 tent has to have a tent permit of $125. Inflatable permits are $125 if we do the permit for them and $75 if they do it themselves. A $75 per person waiting fee will apply if labor guys have waited more than an hour for you. Decorating fee is $150 (pipe and drape anything besides basic setup)